General FAQs

General FAQs

What are the key benefits of évolis™ Professional?

évolis™ Professional contains natural active ingredients that have been shown to inhibit FGF5 in laboratory studies. FGF5 is a naturally occurring protein which builds up in the scalp and is associated with hair loss. évolis™ Professional helps reduce hair loss and hair fall, helping to reverse thinning, and improving hair length, leading to longer, thicker, healthier hair

What is FGF5?

FGF5 is a naturally occurring protein produced in the scalp. Its sole function is to regulate the hair growth cycle by taking hair that is actively growing into the transitional stage, stopping hair growth. Following transition, the hair will rest and then fall out. In 2014 a breakthrough study by scientists at Columbia University in New York confirmed FGF5 as crucial to limiting human hair growth, and showed that in the absence of FGF5 people grew excessively long hair. The excess hair fall seen in hair loss is the result of a shortened growth phase. évolis™ Professional inhibits FGF5, so extends the period of active growth and prevents excessive hair fall. Read more here

What happens when I stop using If you decide to stop using évolis™ Professional?

If you decide to stop using évolis™ Professional, the FGF5 inhibiting natural actives will no longer be present. Hair will slowly revert to the previous growth rate and growth cycle.

Where can I buy évolis™ Professional?

évolis products are available online at and the following retailers: Neiman Marcus, Bloomingdale's & Soft Surroundings.

I don’t suffer from hair loss but I want longer hair. Will évolis™ Professional help?

évolis™ Professional PROMOTE is designed to support growing hair longer by extending the active hair growth stage, so hair stays actively growing for an extended period of time and can grow longer. évolis™ Professional PROMOTE will also increase the rate of hair growth by around 20%, so hair will grow 20% faster and so will get longer quicker.

How long do I need to use the products before I notice results?

You will need to use évolis™ Professionalfor a minimum of 16 weeks or 120 days to notice significant results of hair growth, though signs that évolis™ Professional is working can be seen much sooner. Results you can expect include:

  • Less hair fall in the first 30 days of use
  • Short fine hairs visible in thinning areas in 30-60 days of use
  • Change in hair texture to smoother and more manageable in 60-90 days of use
  • Increased density in 90-120 days of use
  • Fine, downy hair texture change to stronger, thicker hair texture in 120+ days of use

It is recommended that continued use of évolis™ Professional is needed to maintain the results.

If I stop using évolis™ Professional will I experience excessive hair fall?

If you stop using évolis™ Professional the naturally occurring protein FGF5 will begin to accumulate in the scalp and will slowly revert to previous levels. This is a gradual, not a sudden, process and will not result in sudden hair fall. If you were experiencing hair fall and thinning before starting évolis™ Professional, when you stop using évolis™ Professional your hair will eventually revert back to its previous state. It is recommended to use évolis™ Professional continuously to inhibit FGF5 and avoid FGF5 accumulating excessively in the scalp to keep hair and scalp healthy and avoid hair fall.

What are the most common side effects of évolis™ Professional?

There are generally no side effects from using évolis™ Professional. People who suffer from a skin condition such as eczema, psoriasis or sensitive skin may experience irritation and/or a dry, itchy scalp.

Can I use it if I have eczema, psoriasis or any skin condition?

If you suffer from a skin condition such as eczema, psoriasis or sensitive skin we recommend you do a spot test to ensure no irritation will occur before proceeding with daily use of the product. If irritation should occur cease using the product immediately, if symptoms persist consult your health care professional. If in doubt, please consult your doctor before using the product. Always read the label, use only as directed.

How old do I have to be to use évolis™ Professional?

évolis™ Professional can be used at any age. évolis™ Professional works by inhibiting FGF5, a natural protein that is produced in the scalp to regulate the hair growth cycle and take hair from the active growth stage into the transitional stage. Inhibiting FGF5 allows hair to stay in the stage of active growth for longer, resulting in less hair fall, more hair density, increased hair length and improved manageability. Because évolis™ Professional has natural actives and antioxidants and no known side effects, it can be safely used to support the hair growth cycle at any age.

What types of hair loss will évolis™ Professional help?

All types of hair loss are due to a disturbance in the normal hair growth cycle. Hair usually grows in 3 main stages, a period of active growth which lasts between 2-7 years, followed by a period of transition when the hair stops growing but remains in the follicle which lasts around 2 weeks, followed by a period of rest when the follicle is dormant. After dormancy, the follicle regenerates and the cycle begins again when hair starts to grow actively. When the hair growth cycle is disturbed, less hair is in active growth stage and more hair falls out, creating thinner hair; hair also stays dormant for longer. FGF5 is a naturally occurring protein made in the scalp which pushes hair from the active growth stage into transition. évolis™ Professional inhibits FGF5, so hair stays actively growing for longer. évolis™ Professional will help all types of hair loss where the hair growth cycle has been disrupted.

This will include:

  • Hair loss due to hormonal activity, menopause, childbirth
  • Hair loss due to chemotherapy
  • Hair loss due to illness, fever
  • Hair loss due to stress and lifestyle
  • Androgenic Alopecia or Male Pattern Baldness
  • Telogen Effluvium
  • Anagen Effluvium
How about alopecia areata, totalis and universalis?

These types of alopecia are not caused by a disruption in the hair growth cycle. These types of hair loss are due to an autoimmune disorder, where the body treats the hair as a foreign body and rejects the hair, resulting in hair loss. A trichologist or dermatologist must treat this type of hair loss. Once the underlying cause has been treated, évolis™ Professional can be used to help support hair growth and prevent buildup of FGF5 to ensure hair grows in the best possible environment.

Is évolis™ Professional tonic natural and animal cruelty-free?

évolis™ Professional  products are based on predominately natural ingredients and have not been tested on animals. Each évolis™ Professional  tonic is made in Australia and clinically tested to pharmaceutical standards to ensure the highest quality of each product for the treatment of hair loss and thinning.

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